Product appearance/cleanliness
Packaging
Delivery paperwork/ Test Cert/ C of Cs
How would you rate our product/process quality overall?
Do we have all the Quality Approvals to meet your needs?
If NO, what approvals would you like to see?
Transport availability and frequency 
Delivery performance (turnaround times)
Reaction/Response to problems
Accessibility of plant/sales personnel
How would you rate our service quality overall?
Would you like a visit by our representative?
Technical 'know-how' of our staff
Professional manner in communications to you
Administration, Invoicing and account management
Range of processes offered
How does our overall service provision compare to other suppliers?
Do we offer all the processes that meet your needs?
If NO, what other processes do you require?
General Comments/Overall Impressions of Aalberts:
Name:
Position:
Date:
Company:
Plant to which this survey refers:
Your email address:
You are a valued customer of Aalberts Surface Technologies; your comments and opinions will help us to promote continual improvement across our companies and services.  Thank you for sparing the time to complete this form.